Store Policies
Ordering Policy
General
Proper delivery of your package is important to us and paramount to you, so to confirm your package is delivered and received within a timely manner as indicated by Sweetart Workshop. Please ensure that your mailing address and requested information is entered correctly. Please include proper abbreviations, apartment or building numbers, and routing information.
Shipping/Refund/Return Policy
Is shipping free?
Shipping is free on all orders over $100.
What locations do you ship to?
We are currently shipping Domestically (USA/Canada).
How long does an order take to arrive once shipped?
Estimated Delivery Time (EDT)
Our Estimated fulfillment time average is 3–7 business days for non-apparel products and 3–7 business days for apparel products, unless otherwise stated for specific product(s).
Print-On-Demand Items
Most of our items on this site are print-on-demand, meaning the item is only printed and processed when you order it. Processing time takes up to 3-7 business days starting from the time you order. You will receive updated emails containing updates on your order, delivery in motion with a tracking number. It is up to you how to receive the notifications from the shipping provider.
Pre-Printed Items
Pre-printed orders (the items with “pp” in the description are processed & shipped as soon as possible through our vendor’s warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for fulfilling, handling and processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season e.g., holidays, as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. If there are any issues with your order being delivered to you in the time allotted within this information, PLEASE reach out to us at sweetartworkshop@gmail.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Yes. Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse.
However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please ensure to have the correct shipping address, including physical address, the correct number for the home/apartment, city, state, and zip code. Please check for these corrections before completing checkout. If there are any issues outside of our control e.g., you did not put the correct address or mailing/delivery information in the indicated spaces, and the order has been processed, we can not assure you that you will get your order delivered to your correct destination. We will however review where your order was tracked to, helping us to determine how to resolve the issue and assist you with re-ordering your pre-printed item.
*Customized products—please make sure to order using correct address and enter correct information requested at check out. All items that are customized will not be eligible for exchange. *
Print-on-Demand items will not be re-shipped or are eligible for refund unless the item arrives to you distorted e.g., torn, ripped, holes, visibly stained, visible distorted print on item, then that is on us. In order for you to receive a refund on a distorted item,
- Send us an email with Subject: Return to sweetartworkshop@gmail.com. Please inform us of the unsatisfactory issue you had with the item if it is one of the factors indicated above under Print-on-demand stipulations.
- Simply place the item back into its original packaging, please ship the item back to the return address indicated on package slip or on invoice.
Please see our refund and return policy for when these might be applicable to shipping situations.
We issue refund to Store Credit or Exchanges.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD and subject to taxes. Depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
/Custom requested items e.g., a special-order item that changes per customer request, processing time differ because the design must be altered to that customer’s preference.
Can I get a refund?
*We have an equal or less value exchange policy only. *
What about other items?
Only if the item arrives to you damaged, i.e., stained, visibly torn within its original packaging, or defective visibly without tampered manipulation, will a refund be granted for that purchased item upon return. A refund is granted only after the item is returned. Please read section of this policy for more details about refunds.
Damages and issues
Damages and issues
Can I exchange an item If the wrong size or color was ordered?
As long as the item is returned back within (10) days of delivery. If Item is damaged or worn, there will be fare exchange. *As stated above,
Help us expand the love of uniqueness abroad with your support of this U.S. made brand, then shipping we can ship to worldwide destinations! We normally offer free shipping on all orders over $100).
How do I return an item?
refund is granted only after the item is returned. Please read section of this policy for more details about refunds.
We have an exchange policy only.
How many days do I have to return a purchased product?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
What makes an item eligible for return?
To be eligible for a return, your item must be in the same condition that you received it; unworn, unwashed, or unused, with tags, and in its original packaging. All items returned for exchange must be in a re-sellable condition. Items with stains or that contain obvious smoke odors will not be accepted or eligible for return and exchange. in a condition it can be re-sold. You will also need the receipt or proof of purchase. Scan your proof of purchase and email it to us at sweetartworkshop@gmail.com .
To start a return, you can contact us at sweetartworkshop@gmail.com. If your return is accepted, you will be sent instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sweetartworkshop@gmail.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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